Topic: RLink WinXP installation problem

I have problems installing RLink on my WinXP SP3 machine. At first, I was not aware of the known XP SP3 installation problems, so I just used the applied installation CD which of course failed with the RLink installation. I then read on this support forum about the problems, and tried to follow the instructions in the GettingStartedRLink.pdf exactly. But it doesn't work for me. I'll try to explain in detail what I have done:

  1. I plug the RLink
  2. I go to the device manager. I mark the RLink and select uninstall
     driver.
  3. I unplug the RLink
  4. I looked up and deleted the requested files in:
     C:\Windows\inf\Windrvr6.*
     C:\Windows\inf\RLink*.*
     C:\Windows\System32\Drivers\Windrvr6.*
     C:\Windows\System32\Drivers\RLink*.*
     C:\Windows\System32\DRVSTORE\Windrvr6*.*
  5. I have however never found any folder named FileRepository
     (C:\Windows\System32\DRVSTORE\FileRepository\RLink*.*)
  6. I also deleted the registry keys in
     :HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Enum/USB/VID_138E&PID_9000/...
  7. I then tried to install the drivers manually. But when I execute
     <wdreg -inf windrvr6.inf install> I get some error messages like:

LOG Error: 2, error 3, RETURN UpdateDriverForPlugAndPlayDevices.
LOG Error: 2, error 3, InstallationError: Failed trying to install the driver

  8. Running <wdreg -inf RLinkDrv_WDP.inf install> is however successful.

Any idea about what's wrong?

Re: RLink WinXP installation problem

Hi,

My guess is you have an oem*.inf file that holds a hidden copy of the driver.
Use a grep to search all oem*.inf files for "RLink" or "Jungo".

On some Windows the DRVSTORE is called FileRepository, and sometimes it is under Windows\system32\drivers.
That might also explain the problem.

I hope it helps.

Best Regards,

Vincent

Re: RLink WinXP installation problem

Hi,

XP32 (with any SP) is supported, but not XP64.

There are other things to check before you reinstall the OS. For example the problem could be due to a conflict with another software that also uses the Jungo driver.

Please search for any windrvr6.* file in the Windows folder and its subfolders.

Did you try plugging the RLink? If the installation of RLinkDrv_WDP.inf succeeds (your point 8), then maybe it's fine. The installation of Jungo could be reporting an error (your point 7) because there is already a newer version installed. But Ride should be able to work with the newer version of the driver, if you are using the latest version of the Ride kits.

Best Regards,

Vincent